Terms of Service

Effective Date: 11/30/2023

Please note that text, email, and phone calls default to opting out. If you would like to receive appointment reminders or communication from your clinician via any of these methods of communication you will need to opt in first. Opting in to any of these communication methods is not mandatory to receive services. Simple Practice (Electronic Health Record) includes secure client messaging through the client portal if you would like to use it.

By opting in to receive SMS messages from Green Country EMDR Therapy PLLC (“we,” “us,” “our”), you agree to these Terms and Conditions (Terms).

SMS Messaging Service

By providing my phone number, I consent to receive SMS text messages from us for appointment reminders and general two-way communication about your relationship with us. Message and Data Rates may apply.

Message Frequency

You will get more than one message (appointment reminders) from us unless you opt-out, and while messaging frequency varies, you will likely receive messages pertaining to your account with us as you request, or up to 8 messages per month. We reserve the right to alter the frequency of messages at any time to increase or decrease the total number of messages. Green Country EMDR Therapy PLLC and carriers are not liable for delays or undelivered messages.

Message and Data Rates

Message and data rates may apply based on your mobile carrier’s terms.

Privacy Policy:

Your information will be handled in accordance with our Privacy Policy which you can find on our website

Cancellation/Opt-Out Instructions

You can opt out of receiving SMS messages at any time by replying STOP to any message we send you. After you opt out of text messaging, you will receive one additional message confirming your request has been processed. You can also opt out of appointment reminders or other texts via the client portal.

Help/Customer Support

Text the word HELP for support. You may also contact us directly at the number listed on our website for our main office.

Liability

We are not responsible for any charges, errors, or delays in SMS delivery or undelivered messages caused by your carrier or third-party service providers.

HIPAA

We utilize RingRx for fax, phone calls, and SMS messaging. Per RingRx they are:

  1. HIPAA Compliant

    1. Secure, cloud–based platform built with strict security standards for modern healthcare organizations.

  2. Business Associate Agreement

    1. An agreement that spells out vendor/healthcare provider responsibilities, the information covered, and its protection.

  3. HIPAA Expertise

    1. All RingRx staff are certified and receive continuing education and training to guide clients on HIPAA regulations and compliance.

  4. Modern Encryption

    1. Data is encrypted to enhanced security standards, preventing breaches and unauthorized access.